FAQ

Yes. Standard Shipping is free on US orders of $99 or more. Under $99, it's $5 to the contiguous 48 states and DC (3 to 5 business days) and $9 to Alaska, Hawaii, Puerto Rico, US territories and military addresses (6 to 8 business days). 

Shipping and duties for Canada are calculated at checkout.

Yes, within 30 minutes of checkout. Go to the Thank You page or your Order Status page to upgrade your shipping method.

We currently ship internationally to Canada only. Canadian orders ship via ground shipping, with an estimated delivery time of 3–5 business days. Shipping fees, duties, and taxes are calculated at checkout.

Please note that free shipping and expedited shipping are not available for Canadian orders. All Canadian orders are final sale and cannot be returned or exchanged.

Delivery time depends on the shipping method you choose at checkout and where your order is going.

Contiguous 48 states and DC: Standard takes 3 to 5 business days, Expedited takes 2 to 3 business days, and Overnight takes 1 business day. Overnight orders placed before 12 PM ET ship the same business day. Orders placed after 12 PM ET ship the next business day.

Alaska, Hawaii, Puerto Rico, US territories and military addresses: Standard takes 6 to 8 business days.

Track your order any time on our Track My Order page.

Carriers deliver on weekends, but we ship orders Monday through Friday only. An order placed over the weekend ships the next business day. Delivery estimates count business days, Monday through Friday.

If you need your order by a specific date, choose Expedited or Overnight at checkout (available for the contiguous 48 states and DC).

If your order arrives incomplete or an item is missing, please contact our customer support team within 10 days of delivery. We may request proof of purchase and photos or videos to help review your claim. Eligible missing items may be replaced.

Track your order any time on our Track My Order page.

If your tracking says delivered and you have not received your order, contact us within 10 days of delivery and we can investigate. Start a chat and share your order number.

If you added Onward Shipping Insurance, you can also file a claim through Onward within 90 days of your original order date.

Onward Shipping Insurance provides coverage for eligible shipping and product-quality issues. If you experience an issue with your order, you can submit a claim through Onward. Once reviewed and approved, you'll receive a refund or replacement order. Claims are typically reviewed within an hour.

When you add Onward to your order, you'll earn 10% of your order value as CashBack toward a future purchase. Your CashBack balance and redemption code will be sent to you via email.

You have 90 days from your original order date to submit a claim through Onward.

Replacement orders placed through Onward remain insured, so you can submit another claim if something happens to your replacement.

We accept eligible returns and exchanges within 30 days of delivery. Exchanges are free, while return shipping costs for refunds are the customer's responsibility.

Final-sale items, gift cards, gifts with purchase, and boxers are not eligible for returns or exchanges.

Once your return is received and inspected, refunds are typically processed within 3–5 business days.

For refunds, customers are responsible for return shipping costs. If you're exchanging an eligible item, shipping is free under our Exchange Guarantee.

Exchanges are generally processed within 5 business days after your returned item is received and passes our quality inspection.

Unfortunately, all Canadian and international orders are final sale and cannot be returned or exchanged, regardless of reason.

Please start a chat and provide us with both the email addresses. The one you used and the correct one. We will update the email address in our system and then send you a confirmation.

Yes, within 30 minutes of checkout. During that time you can change the size or color, update your shipping address, add items, upgrade your shipping method, or cancel your order.

To make a change, go to the Thank You page or your Order Status page. The order link in your confirmation email takes you to your Order Status page.

After 30 minutes, start a chat and tell us what you need.

Our Jetsetter Pants are designed to fit true to size at the waist, with an ankle-length fit that feels comfortable right out of the box. 

Have bigger thighs or calves? Don't worry. Our stretch microfiber fabric moves with your body, providing a comfortable fit without feeling tight or restrictive.

Yes. We cover manufacturing and craftsmanship defects reported within 30 days of receiving your order.

Some codes have eligibility requirements. For example, some codes can only be used for a minimum order value, case-sensitive and can't be used with another code.

Start a chat and provide us the details of the code and the order you are trying to place. We will see what we can do to help.